Chapter5: HowtoBuildStrongRelationshipsinaRemoteTeam 50 adding the extra pressures of phone support to their workload. How do you dophonesupportwhenyouworkremotelyfromcafés? Basecamp didn’t want the support team to lose the benefits that come with remote working, so they set up some guidelines ahead of time. One is that team members can take breaks to work outside, in cafés, or just away from the phones, and the rest of the team will cover for them. Making this rule in advance means team members know it’s an option and can ask for it when they need somespace. We’ve covered a lot of ground in this chapter. Through all the examples I’ve included you can see that each company handles remote working in different ways. The most important thing I’ve learned from working remotely myself is thateachteam,andeachmemberwithinthatteam,needstofindthewaythat worksbestforthem. Experiment with different options to find what works best, but remember the mostimportant lesson: Find a way to share the context of your situation with yourteammates.Theyneedalltheinformationyoucangivethemtoworkwith youinthebestwaytheycan. Written by Hello Code cofounder Belle Beth Cooper MicrophonephotoviaRyanMcGuire