Chapter1: HowtoRunaRemoteTeam 8 or format a post for the blog—gets added to a Quip doc and folder so others canquickly access the collective brain of Zapier. 7. Zoom We’ve tried a bunch of video conferencing tools over the years, from Google Hangouts and Skype to GoToMeeting. As we’ve grown, we’ve found Zoom to be the most reliable and clear for large group video calls. We have a weekly all-hands meeting in Zoom that’s essential for putting faces behind the names of our many teammates and gives us all a chance to just hang out for a bit as acompany,virtually. 8. HelloSign Every now and then, you and your employees might need to sign something. Spare yourself the hassle of printing out the document, signing it, scanning it backontoyourmachine,andsharingthedocumentwiththenextpersonthat signs and instead just use HelloSign. It’ll make your head hurt a lot less. 9. Help Scout Everyone at Zapier has a weekly customer support shift, because we believe this “all hands support” enhances our customers’ experience and our own product understanding—we experience Zapier the product as our customers do. Help Scout is the tool we use to support our customers day in and day out. Its reporting features help us find ways we can be more efficient in our ticket responses, tags help us categorize conversations, and integrations (of course) with other apps make sure we can keep on top of support requests in ourfavorite communication tools. Processes Thethirdingredientinapowerfulremoteteamisprocess.Iknowmostpeople don’t like to think about process, and process might feel boring and rigid. But if you think of process as “how we work,” it starts to feel more powerful. Good processes let you get work done in the absence of all else. It provides structure and direction for getting things done. Thatdoesn’tmeanprocessesshouldberigid,unchanging,orpointless,though. Process, at a small company, is more about providing a feedback loop so