Chapter1: HowtoRunaRemoteTeam 7 We also use Trello boards for keeping track of our marketing campaigns, supportdocumentation,andreallyanyprojectthatneedstogetdone. Thisworksgreatforremoteteams,becauseifanyoneinthecompanyislooking for somethingtodo,theycanjustgopickacardofftheTrelloboardandknow that it’s going to be a positive feature for the product/company. Welove Trello, but there are also other great project management apps that youmightusetoo.Andaswe’vegrown,certainteamshavefoundtheyprefer certain tools to Trello for managing projects or processes. We haven’t felt the need to standardize, so give teams the opportunity to use the tools they feel mostproductivewith. 4. GitHub WeuseIssuesandpullrequestsforspecificpurposesatZapier.Muchlikehow GitHub uses GitHub to build GitHub, we use GitHub to build Zapier. GitHub houses all code related project management. Pull Requests are how we ship feature,whileissuesarereservedforbugsonly.Featurerequestsandplanning happeninTrello,aplanningdoc,oranothertoollikeAirtable. 5. 1Password Since we have logins to hundreds of services—those we use as a company or integrate with as part of our service, it’s helpful for anyone who walks into the companytobeabletoaccessanyofthemwithouthavingtofireoffaninstant messageorwaitforanemailreply.With1Password,anyteammatecanlogin toanyoftheservicesweuseorintegratewithwithouthavingtoknowthelogin credentials. 6. Google Docs & Quip For almost any other documentation, Google Docs is great. We share spread- sheets for ad hoc analysis of key metrics. We share spreadsheets with team info and other vital info that might be used later. We share documents for contracts and records. Anything that might get used multiple times should be documented, and Google Docs is an easy, shared environment to make that happen. All you need is a Google account (or, in a company setting, a Google Appsaccount.) Google Docs is not ideal for organization and collaboration, though. We’ve found Quip great for our internal knowledgebase. Any documentation that needstoteachsomeonehowtodosomething—suchashowtodoQAtesting